Privacy Policy
We value your privacy. Learn how we collect, use, and protect your information.
Last updated: January 2025
Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by our payment providers)
- Custom design preferences and specifications
Automatically Collected Information
- IP address and browser information
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Communicate about your purchases and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit permission for specific purposes
Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure data storage with backup systems
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how you use our site
- Marketing Cookies: Used to show relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
To exercise these rights, contact us at privacy@weddingneonsign.com
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and legal purposes.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@weddingneonsign.com